PRIVACY POLICY
Quick Overview
Shadow Play Vault collects and processes only the personal, technical, transaction, gameplay, and account data reasonably necessary to operate, secure, and improve its services. Full payment card details are not stored by the platform and are handled by third-party payment providers operating within PCI DSS Level 1 certified environments. Personal information may be used for account administration, transactions, fraud prevention, support, analytics, security, legal compliance, and limited operational communications. The platform does not sell personal data and shares it only where necessary with service providers or authorities, while public leaderboards display usernames and gameplay results rather than private account information. Users can manage certain privacy settings, control cookies, request account deletion, and contact support@shadowplayvault.com, while some records may be retained where required for legal, accounting, security, or fraud-prevention purposes
| Area | Key Principle |
|---|---|
| Data Collected | Account, technical, transaction, gameplay and platform activity data |
| Payments | Full card details are not stored by Shadow Play Vault |
| Data Sharing | No sale of personal data; limited sharing with necessary service providers or authorities |
| Security | SSL/TLS, access controls, monitoring and PCI DSS Level 1 payment environments |
| User Controls | Account settings, cookie controls and account deletion/privacy requests |
| Retention | Data retained only as reasonably necessary, subject to operational and legal requirements |
1. About Our Privacy Policy
Shadow Play Vault is an online gaming platform operated by LUMERIS STORE LTD, registration number 17410906, with its registered address at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE. In this Privacy Policy, “Shadow Play Vault,” “we,” “us,” and “our” refer to the operator of the platform. “User,” “you,” and “your” refer to any individual who accesses, registers for, or uses the Website or its Services. This Policy applies to information associated with Website visits, games, user accounts, paid functionality, Keys, Arena participation, Transactions, refunds, customer support interactions, and other activity connected with Shadow Play Vault.
2. Personal Information Disclosure
Shadow Play Vault does not sell personal information to third parties. Personal information may nevertheless be made available to service providers where this is necessary for the operation of the platform. For example, payment information required to complete a transaction is processed by payment providers operating in PCI DSS Level 1 certified environments. Other service providers may process information on behalf of Shadow Play Vault where their services are required for hosting, security, technical operations, communications, analytics, customer support, or other legitimate platform functions. Information may also be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or security of Shadow Play Vault or its Users, investigate fraud or misuse, or address security and operational incidents. Where third parties process personal information on behalf of Shadow Play Vault, their access is intended to be limited to what is reasonably necessary for the relevant service or purpose.
3. Protection of Personal Information
Shadow Play Vault uses reasonable physical, technical, and administrative measures intended to protect personal information and platform activity against unauthorized access, misuse, loss, alteration, or disclosure. Depending on the circumstances, these measures may include encrypted or otherwise protected data transmission through SSL/TLS technologies, restrictions on internal access to User information and databases, controlled access to systems containing personal information, payment processing through PCI DSS Level 1 certified environments, security reviews, technical monitoring, audits, and vulnerability checks where appropriate. Users must therefore also take reasonable steps to protect their account credentials and avoid sharing login details with other persons.
4. Generated Information Regarding User Activity
Certain information is generated as a result of your use of the Services. For example, the platform may create records relating to games you have played, Arena participation, Key or Sets spending and aquisition, refunds, and other account activity. Transaction History may be retained where necessary for the operation and administration of the Services, accounting, fraud prevention, dispute resolution, customer support, or compliance with applicable obligations. The platform may also process information relating to Recent Games in order to display games that you have played recently. Icons or Backgrounds purchases, Arena results, and other digital interactions may also generate records associated with your account where such information is required for the relevant functionality.
5. Cookies Usage
Shadow Play Vault uses cookies and similar technologies to support the Website and understand how its features are used. A cookie is a small data file stored on a User’s device when a website is accessed. Depending on its purpose, a cookie may help the Website recognize a returning device, maintain a User session, keep an account signed in, remember preferences, support payment-related functionality, improve security, or provide information about general Website usage. You can control or remove cookies through the settings of the browser you use to access the Website. If cookies are disabled or restricted, some parts of Shadow Play Vault may not function correctly. In particular, login sessions, preferences, payment-related processes, or other Website functionality may be affected.
6. Information We May Process
The information processed by Shadow Play Vault depends on how you interact with the Website. When you visit the Website, certain technical information may be collected automatically. This may include your IP address, browser and device information, referring URLs, pages viewed, access times, timestamps, and other technical information relating to the way the Website is accessed. When you create an account, we may collect the information required to establish and maintain that account, authenticate your access, provide account-based functionality, operate paid Services, and provide customer support. When you carry out transactions through the platform, we may record information relating to those transactions. This may include the transaction amount, date and time, relevant account information, payment status, and information concerning Key balance changes, purchases, refunds, or other related activity. When you play games or participate in an Arena, information concerning your gameplay may be processed. This can include game results, scores, participation information, and other data required to operate the relevant game or Arena, display results, maintain records, and address gameplay-related questions.
7. Payment Information Processing
Shadow Play Vault does not retain complete payment card details. Payment credentials are processed by payment service providers operating within PCI DSS Level 1 certified environments. Although full card information is not stored by Shadow Play Vault, we may retain records relating to transactions made through the platform. These records may include information necessary to identify a transaction, confirm payment status, administer Keys, process refunds, maintain Transaction History, investigate disputes, provide support, prevent fraud, and satisfy applicable accounting, tax, or other obligations.
8. Public Leaderboards and Usernames
Where a game or Arena includes a leaderboard or another public results feature, Shadow Play Vault may display gameplay results associated with participating Users. Where results are made publicly visible, the platform uses the User’s username rather than displaying private account information. Depending on the particular game or event, Shadow Play Vault may display leading results or a limited number of top-performing participants, including the top five finishers where that functionality applies. Information such as payment details, contact information, or other private account data is not made public as part of ordinary leaderboard functionality.
9. Age-Restricted Services
The Website may contain features that are available to Users of different ages. Certain Services, including paid functionality, Key-related transactions, and refund requests, are restricted to Users who are at least 18 years old. Where an age restriction applies, the User is responsible for meeting the applicable age requirement before using the relevant Service. Shadow Play Vault does not intentionally request payment information from persons who are not permitted to use the applicable paid Services.
10. Retention and Account Deletion
A User may request deletion of their account by contacting support@shadowplayvault.com. Requests should contain enough information for Shadow Play Vault to identify the relevant account and understand the action being requested. Account deletion may not result in the immediate removal of every record associated with the User where certain information must be retained for legitimate operational, security, accounting, fraud-prevention, dispute-resolution, or legal purposes. Where applicable, retained information will continue to be handled in accordance with this Privacy Policy and the purposes for which it is legitimately retained.
11. Policy Updates
Shadow Play Vault may revise this Privacy Policy from time to time to reflect changes to the Website, Services, technology, legal requirements, or our information-handling practices. The current version will be made available on the Website. When material changes are made, Shadow Play Vault may provide additional notice where appropriate. By continuing to use the Website or Services after an updated version becomes effective, you acknowledge the revised Privacy Policy.
12. Questions, Complaints and Support
If you have a question about this Privacy Policy, want to request account deletion, have a concern about the handling of personal information, or need assistance with an account or privacy-related matter, you may contact Shadow Play Vault at support@shadowplayvault.com. When contacting us, please provide enough information for us to identify the relevant account, transaction, request, or issue and respond appropriately. Shadow Play Vault Operated by LUMERIS STORE LTD Registration number: 17410906 Registered address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE